Patient Billing
Hospital Bill vs. Physician Bill
Patients should expect to receive TWO (2) bills from their Emergency Department / Urgent Care visit: One from Stanford Health (the “hospital bill”) and one from Pleasanton Emergency Medical Group (the “physician bill”).
For all physician billing inquiries, please call our billing company, Brault, at (888)254-6697. You can also email our billing company, Brault, at patient@erstatement.org. We have recently been using Papaya Pay (text-to-pay your physician bill). You may receive a text message from Papaya Pay from (818)873-3226 on our behalf.
If you have questions or issues with your Stanford Health hospital bill, you should contact Stanford Health billing at (800) 549-3720 or go the Stanford Health Billing and Insurance website.
The Billing Process
Pleasanton Emergency Medical Group (PEMG) bills for professional services rendered during emergency department visits at Stanford Health ValleyCare Medical Center or Urgent Care Centers.
When complete and accurate insurance information is provided, insurance will be billed charges for professional services.
Our billing company, Brault, manages our billing operations for professional services provided by our physicians.
An itemized statement of charges for professional service will be sent to the guarantor usually within 2 weeks.
Want to pay your physician bill online?
Your physician bill can also be paid online by going to Brault’s patient portal. Click on the option on the top menu “BillPay”.
Updating Your Insurance Information
If you were not able to provide complete and accurate information about your insurance coverage, policy number, etc. during your emergency department visit, please obtain this information and provide it to Brault as soon as possible by calling (888)254-6697.